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Lily and Fox Website 101

by Rebecca Fox September 14, 2024

Lily and Fox Website 101

Welcome to Lily and Fox! Our website is a user-friendly hub designed to provide a seamless shopping experience for both seasoned nail wrap aficionados and beginners alike. With intuitive navigation and detailed product descriptions, navigating the Lily and Fox website is a breeze.

Not only does Lily and Fox boast a diverse array of nail wrap designs, but we also prioritize quality and innovation. Our wraps are made from premium materials, ensuring long-lasting wear and vibrant colors that pop.

Whether you're looking to elevate your everyday look or add a touch of flair to a special occasion, Lily and Fox has the perfect nail wraps to suit your style. Dive into our virtual catalog and discover the endless possibilities for expressing your unique personality through your fingertips.


In this guide, we'll walk you through every step of navigating and using our website, ensuring you get the most out of your shopping experience.


User-friendly Navigation: Why Is It Important?


Making sure our Lily and Fox website is super easy to use isn't just a good idea—it's like rolling out a welcome mat for our customers! Here's why:


First off, it's all about making our customers happy. When they can find what they need without any fuss, they leave with big smiles on their faces. And happy customers? Well, they tend to stick around and keep coming back for more of our fabulous nail wraps!


Plus, when our website is a breeze to navigate, it's like giving our customers a fun little adventure. They'll want to click around and explore all the amazing designs we have to offer, which means they'll spend more time on our site and get to know us even better.


Oh, and speaking of clicking around, making things easy-peasy for our customers means they're less likely to give up and leave without making a purchase. That means fewer sad goodbyes and more happy checkouts!


But it's not just about keeping our customers happy—it's also about making sure they think we're the bee's knees. When our website is super friendly and easy to use, it shows that we really care about our customers and want to make their experience with us the best it can be. And that kind of love and care? Well, it's bound to make our Lily and Fox brand sparkle even brighter!


And hey, let's not forget about staying ahead of the game. In a world where everyone's vying for attention, having a website that stands out as the friendliest, easiest-to-use option gives us a big ol' leg up on the competition. It's like we're saying, "Hey, come hang out with us! We've got the best nail wraps, and we'll make sure you have a blast while you're here!"


So there you have it—making our Lily and Fox website super friendly isn't just nice, it's essential for keeping our customers happy, building brand loyalty, boosting engagement, preventing sad goodbyes, polishing up our reputation, and staying ahead of the pack. And who wouldn't want all that? Let's make sure every click on our site feels like a warm hug from a friend!

Homepage Overview


Our website is designed to make your nail wrap shopping experience as enjoyable and seamless as possible. Whether you’re a seasoned nail art enthusiast or new to the world of nail wraps, this guide will walk you through everything you need to know to navigate our website and find the perfect wraps for you.


Before we dive in and make things smooth sailing, we want to make sure that you’re in the right place. 


We have separate stores for our US and Canada customers, and our amazing folks in Australia and the rest of the world.


  • US & Canada: Free shipping applies to orders placed at our US store (https://www.lilyandfox.com). These orders ship from our Chicago warehouse.
  • Australia & Rest of the World: Free shipping applies to orders placed at our Australian store (https://lilyandfox.com.au). These orders ship from our Australian warehouse.

Now, let’s explore the Homepage! 


The homepage is your launchpad for all things Lily & Fox. Here's what you'll find: 


New Arrivals:  See the latest and greatest nail wrap designs we've just added!



At the top of the Homepage screen, you’ll find some useful tabs—these are handy shortcuts to explore different sections of our website! 


ALL DESIGNS - Browse all our amazing products, filter by collection, or just get lost in our wide variety of nail wrap designs! With options to suit every mood, occasion, and aesthetic preference, the possibilities are endless!


REVIEWS - See what our happy customers are saying about Lily & Fox nail wraps! Whether you’re seeking reassurance before making a purchase or simply want to share your own feedback, our review section is your go-to destination for honest opinions and inspiration!


HOW TO - Need some tips on applying and removing your wraps? We've got you covered with easy-to-follow instructions. Our comprehensive how-to section has everything you need to achieve flawless results every time. Say goodbye to guesswork and hello to salon-worthy nails in the comfort of your own home! 


INGREDIENTS - At Lily and Fox, transparency is our priority, so we've listed all the ingredients in our wraps to help you make informed choices. We believe that knowing exactly what goes into our wraps is essential for your peace of mind and confidence in our brand!


FAQ + SHIPPING - Got questions? We probably have the answers in our Frequently Asked Questions section. This is also where you'll find all the details about shipping.


SOCIAL MEDIA - Stay connected with us on Facebook and Instagram for all the latest updates and nail wrap inspiration.Join our vibrant community of nail enthusiasts and share your own amazing nail wrap creation with us!


YOUR ACCOUNT - Here's where you can see your orders and manage your account details. Keeping your account up-to-date ensures a seamless shopping experience every time you visit. Stay organized and in control with easy access to all your account information.


SEARCH BUTTON - Looking for something specific? Use the search bar to find designs or browse by keyword. Whether you’re searching for a particular pattern, color, or theme, the search bar makes it easy to discover exactly what you’re looking for. Start typing and let the search tool guide you to your prefect nail wraps!


CURRENCY - Choose your preferred currency for easy shopping. Enjoy a seamless experience tailored to your location and preference!


CART - This is where you'll find all your favorite nail wrap finds before checking out. Here, you can review your selected items, update quantities, and proceed to secure checkout whenever you’re ready!


Don’t worry, we’ll be diving deeper into each of these features in the following sections, so keep reading! 


Search Tool and Filters


Are you looking for the perfect nail wraps for you? We got you! 😉


With the use of our website’s search tool and filters, you’ll be able to find the perfect nail wraps quickly and efficiently. Our user-friendly search functionality and advanced filtering options make it easy to browse our different collections and find exactly what you are looking for.


Maximize the use of the magnifying glass icon 🔎 to help you find your preferred wrap design. For desktop users, it’s located on the upper right side of our website.


Then, enter the name of the wrap or keywords to view all designs related to your search.


On the other hand, for mobile users, hover on the upper left corner, click the “Menu” button, then enter the name of the wrap on the “Search…” bar.


Another key feature that makes shopping on our website easy to use is our comprehensive filtering system. Our filters are designed to help you find exactly what you’re looking for easily! Whether you’re looking for a specific type, design, season, color, or, finish, Lily and Fox’s website got you covered! 🤗


For desktop users, just head on to All Designs.



The filter should appear on the left-hand side of the website afterward. Just like this –



There, you'll be able to sort through all our wraps using the specific type, design, season, finish, and color you trying to find. 😉 For example, if you only want to see pedicures, then just tick pedicures, and it should get to it right away!



What about via mobile? For mobile users, it will be a little different. Click on “Menu” then “All Designs”.

 

On the next page, tap “Filters and Collections”. And, there! Our collections and filters will then appear. 🙂 



Product Browsing & Product Information


Here’s a quick guide to finding your way around browsing our products and finding what you want: 


  • Hover for a quick look! (Web browsers only): If you’re using a computer, hover your mouse over the design. You’ll see a “Quick Shop” button appear. Just click it to see a sneak peek of the product details, such as close-up photos of the design, product name, price, and Finish. Just click the "x" button to close it when you're done viewing or adding the item to your cart.

  • Full View for All the Details: To view the product’s full description, click the design you want, and it will redirect you to the complete product page. Here you’ll see everything including customer reviews with photos, and will even show you some related designs you might love! 



Viewing Your Cart


Another awesome feature of our website is our user-friendly cart system. It helps you effortlessly manage your selections as you browse through our wide range of nail wrap collections! Easily review your chosen items, update quantities, and make any adjustments before proceeding to checkout. Shopping for your favorite nail wraps has never been easier!


To view your items in your cart, just go and look for the 🛒 sign. 


So, why does a good cart system matter?


  • Convenience - Easily add, remove, and adjust items in your cart without any hassle.
  • Customization - Feel free to edit the quantity of the items in your cart anytime! Also, you can apply your discount code or gift card code, and add special shoutouts and requests here. No worries - We’ll discuss more of these, so continue reading! 😉
  • Security - We value your privacy! Securely enter your payment information and shipping details with confidence.

Leave Us A Note!


We also have a special note section when you view your shopping cart, right before checkout! Whether you have specific instructions for your order, want to share your thoughts, or just want to say hello, feel free to leave us a note. We’re here to make your experience as enjoyable as possible!

Here are several ways on how you can maximize this: 


  • Got something to share or say? Use this space to send us any message, feedback, or even just a friendly hello! We love hearing from our customers, so don’t hesitate to share your thoughts 😉
  • Need a little extra? Request away! If you’d like some extra nail files with your order, or maybe you’d love an origami fox because you missed receiving one, this is the perfect place to let us know! We’ll do our best to accommodate these requests! 
  • OR do you want to skip the nail files this time, because you still have a lot of them? Just let us know, and we’ll exclude it from your order.
  • Is your order a special gift or surprise to someone? Let us know that it’s a gift order so we can add an extra special touch! Use the note section to also include a personalized message to the recipient. 

Checkout Process


Our streamlined checkout process makes it easy to complete your purchase and secure your favorite nail wrap finds. Simply review your cart, enter your payment details, and you’re done! With multiple secure payment options and hassle free order confirmation, you can shop with confidence knowing your transaction is safe and secure!


We have several checkout options: Credit card, Debit card, Google Pay, PayPal, Apple Pay, ShopPay and others.


Once you've added the wraps you'd like to order in your cart, on the last page, after pressing the checkout button and inputting your shipping information, you should be able to reach the payment tab where you can input your preferred payment method. It should look like the screenshot below:


You may also let us know the wraps you'd like to order and we can send an invoice to your email which will direct you to our site for payment. 


Discount Code: Where to Apply It


We have a discount code box to fill in, on the right-hand side of the checkout page. For example:


Just enter your unique discount code from us and click APPLY


Back-in-Stock Notification


Excited about a product that's currently out of stock? No worries, we've got you covered! Here's how you can set up a notification to snag it as soon as it's back:


Visit Our Website: Head over to our website and find the product you're interested in. You'll see a button that says "Notify me when this product is available." Just enter your email and click on that.



Stay Tuned: Once you've signed up, you're all set! We'll keep an eye on the product for you and shoot you a message as soon as it's available again.

Now, if you notice that the option to sign up for notifications has disappeared, don't fret! Just give us a shout through email, phone, or even social media. We're always here to help you out and make sure you don't miss out on getting your hands on what you want. So, feel free to reach out anytime! You never know, we might have a set or two squirreled away. 😉


Blog


Our blog section is full of information, inspiration, and community connections for nail wrap beginners and enthusiasts. By exploring our expertly crafted content, you can enhance your nail art skills, stay updated on the latest trends, and connect with a vibrant community. From expert tips and tutorials to the latest trends and customer stories, our blog has something for everyone to help you unleash your creativity. Go ahead, explore our blog section, and happy reading! 



FAQ


Now, let’s take a closer look at the most helpful part of our website: the FAQ (Frequently Asked Questions) section. Our FAQ is designed for you to easily get answers to common questions about our products, shipping, returns, and much more! It’s definitely a go-to source of information. 💡


Where to find it? Look for the label FAQ ᐧ Shipping on the upper part of our website. Just click on it, and voila! Answers to your questions will pop! 😉



Be Involved: Lily and Fox Newsletters


Signing up for the Lily and Fox newsletter is the best way to stay updated on exclusive offers and the latest products. Enter your email address and subscribe to our newsletter to stay connected and informed about everything happening in the nail wrap world!


Connecting to Social Media


We know you’re here for the nail wraps, but the fun doesn’t stop there! To stay connected and be on top of all things Lily and Fox, be sure to follow us on our social media. We’ve got handy buttons on top of our page to take you straight to our Facebook and Instagram pages. 

 

Here’s why you should stay connected:

  • Be the first to know about everything Lily and Fox!
  • Get a daily dose of creativity with stunning photos and eye-catching designs! You’ll get endless nail wrap inspiration! We’ll help you find the perfect design for your next manicure and pedicure!
  • Connect with the Lily and Fox community. You can ask questions, share tips, and get inspired! 
  • Show off your skills and share your beautiful nailfies! 
  • Not only can you share your nailfies, but you can also leave a review! We love hearing your feedback on our products, so let us know what you think of our nail wraps through Facebook or Instagram. 
    • Facebook - Post directly on our Facebook page by commenting on any of our posts and clicking the camera icon 📷 to upload your nailfie.
    • Using your account, you can post photos in your Instagram stories or on your feed. Tag us with @lilyandfox 🦊 and make sure your profile is set to Public so we can see your amazing work!

Reviews 


No social media? That's okay! If you wish to write a review about our wraps, you may also do so on our website.


We just launched a new feature that allows our customers to write in their reviews - even add photos! 😍


Simply scroll down on the page of the specific wraps you want to write a review on to see the Write A Review feature.


Here’s what it looks like for desktop users:



For mobile users, simply search for the wrap you want to review. Then, scroll to the bottom part of the website and click on “Write A Review”.



After clicking this button, you will be redirected to the dedicated review page. On this page, you’ll find a star rating system—let us know what you think by rating the design from 1 to 5 stars. There’s also a section for both the review title and a detailed description of your experience with the design. Feel free to share your thoughts on the application process, wear time, design look, or anything else that comes to mind! 


Lastly, we love seeing our nail wraps in action! The review page allows you to upload photos of your stunning nails featuring the specific design you’re reviewing. This is completely optional, but we highly encourage you to show and tell 😉


How To Get In Touch


Here at Lily and Fox, customer satisfaction is our number one priority! 💯 We aim to make your shopping experience as smooth as possible. If you have any questions, need assistance, or want to provide feedback, our “Need a hand?” portion on our website is designed to help you connect with us easily! 



You can send us an email directly at help@lilyandfox.com. Just a friendly reminder – Be sure to include your order number and concern for faster assistance! 😉


Alternatively, you may contact our hotline at +1800 298 8058. Our team is available Monday through Friday to assist you with your concerns. Talk to you soon! 


Conclusion


And, that’s it! We hope this guide helped you navigate and make the most of your experience on the Lily and Fox website. Remember that our ultimate goal is to provide you with an enjoyable and hassle-free shopping experience. So, go ahead and add your favorite nail wraps to your cart and enjoy shopping! 🛒 


Please don’t forget to subscribe to our newsletter for exclusive deals, updates, and offers! By joining our community, you’ll be the first to know about exciting new arrivals and receive insider tips and tricks for achieving perfect nails!


If you have any questions or assistance, feel free to reach out to our Customer Happiness team. Whether you’re looking for styling advice or have inquiries about our products, we’re just a message away!


Thank you for being a part of the Lily and Fox community! 





Rebecca Fox
Rebecca Fox

Author


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